Our telephone helpline offers a confidential service this means that when you call us you can speak anonymously. You do not have to give us information identifying you such as personal address, telephone number or last name.
However, if you do give us identifying information and a child is at risk or a criminal offence has been committed which the police may not be aware of, we will have to pass on that information to the appropriate law enforcement and government agencies. If you email us on firstname.lastname@example.org, your email address will not be displayed to preserve confidentiality. Please do not include your name in your email. We aim to respond to emails within 2-4 working days. If your enquiry is urgent please call the confidential helplines.
You can also send us SMS or whatsapp message. Be prepared to provide as much information as you can about the child and the concerns you have. Please note that regular cost/data charges are applicable.
We will aim to respond within 48 hours. Please provide as much information as you can about the child and the concerns you have. If you have any details that can help to identify the child, such as their name or address, please share them too.